How to get your solar savings guaranteed

This guarantee is the first of its kind in South Africa and provides households with the minimum savings they can expect to see on their electricity bill and a R2 000 cashback if the savings are not achieved.

LookSee executive head, Marc du Plessis, explains households are increasingly looking for ways to protect their families from electricity tariff hikes that are well above inflation and placing their budgets under pressure.

“While it’s generally understood that home solar solutions can help households reduce their monthly electricity bills, the lack of certainty around the extent of these savings can leave families reluctant to take the next step of investing between R50 000 and R300 000 in a solar system,” he says.

LookSee’s Savings Guarantee provides peace of mind to households considering a new hybrid solar installation by providing a minimum savings amount the family can expect to see on their electricity bills over a period of 6 months. This personalised savings amount is reached using sophisticated calculators that assess the property’s generation potential and the family’s electricity consumption.

Should the guaranteed savings not be reached over the 6-month period, LookSee will provide a once-off R2 000 cashback into the bank account of the customer’s choice.

Du Plessis also notes the Savings Guarantee will address the issue of overstated generation and savings potential which has become common in the industry.

“Typically, solar companies base their savings projections on the highest generation potential of the solar panels. However, this generation potential is rarely met outside of laboratory settings, which results in customer disappointment when the savings potential is not met. 

“That’s why we’ve invested in developing these specialist calculators so we can provide our customers with a realistic expectation of the immediate savings potential of their solar investment,” he says.

Another key element of the Savings Guarantee is the work LookSee does with customers post-installation to ensure their savings are maximised. This includes an easy-to-understand guide on how to schedule heavy loads to make the most of the daylight hours, access to software that automatically optimises inverter and battery settings to reduce use of grid power, and ongoing remote system monitoring to identify any issues.

How it works

LookSee’s solar journey is designed to empower households to make the best decision for their family’s needs and budget, says Du Plessis, enabling them to start their solar journey with confidence.

• Getting started: LookSee’s solar journey starts on its website, where you can enter your monthly electricity bill to get a recommendation on the best solar system size for your needs. You can also get in touch with the dedicated Customer Care Team to get their journey started.
• Energy Advisor: The free consultation with one of LookSee’s specialist Energy Advisors is an important step in the process as this is when your property is assessed for solar suitability and discussions are had with your family to understand your specific needs and electricity consumption habits. The Energy Advisor also takes the time to answer any questions and share tips on how electricity usage could be optimised for improved savings.
• Savings Guarantee: LookSee’s final solar quotation is based on these discussions and includes a Saving Guarantee, personalised to your family, on the expected minimum savings that will be achieved over a period of 6 months.
• Installation: Finally, the big day arrives when your solar installation is about to take place. Our experienced and qualified installers won’t just get your system up and running, they’ll also help you install monitoring and optimisation apps on your smartphone.
• Savings guide: Shortly after your installation has been completed, you’ll receive an easy-to-understand guide on how to make the most of your new solar system. This will include tips on which appliances use the most electricity in your household and how to schedule your loads to maximise your savings on your electricity bill.
• Ongoing optimisation: Your solar installation includes access to sophisticated software that will automatically optimise your solar system’s settings in the background to help you achieve maximum savings.
• Monitoring and feedback: We’ll also be monitoring your solar system remotely to make sure that it’s operating optimally and not experiencing any problems. This will include a 3-month review to make sure you’re on track to achieve your promised savings.
• Cashback: A little over 6 months after your installation, we’ll present you with your personalised report, highlighting your savings. If you have not achieved your promised Savings Guarantee, we’ll pay a once-off cashback of R2 000 into the bank account of your choice.

LookSee’s Savings Guarantee is available on all new hybrid solar installations. For more information, get an instant estimation and a free consultation with an Energy Advisor by visiting the LookSee website or WhatsApp the dedicated Customer Care Team on 073 243 0182 for more information.